My husband and I decided to try this restaurant for the first time with our friends. What a mistake!! It was a bad experience from the start. We ordered bread before our starter which did not arrive, then my starter had a pubic hair in it, the manager insisted it was a mushroom hair but even I know the difference. Our friend received chicken pasta when he ordered chicken and chips, my husbands special was certainly not fresh but also contained a long blond hair. Our female friend who is 5 months pregnant only realised her chicked was UNDERCOOKED when she was over halfway through as it was covered in sauce. When we expressed our concerns to the manager she proceeded to shout at us in front of all the other diners, accusing me of putting a hair in my own food (she must have decided it was not a mushroom hair after all), she then told our friend that she could be pretending she was pregnant and accused us of having no intention of paying for the meal. We said we were happy to pay for the drinks and 1 main meal which had nothing wrong with it, but she started screaming at us to get out whilst being physically removed by 2 male members of staff who continually appologised to us for what happened. This tells me that her behaviour was not uncommon and that she probably spoke to other customers in this way if they dared to complain about anything. My advise is stay well clear, this restaurant does not deserve your money, and no-one deserves to be treated in this way when all you've done is to go out to enjoy an evening with friends. What's more, undercooked chicken served to a pregnant lady could have had serious concequences.

Tried this on the spur of the moment when looking for an after bowling birthday meal for my son. He chose Italian over Chinese. Choice of three in Maldon but went for Intimo. Chef and hostess are Italian and clearly understand what good customer service should be about. Very attentive and always with a smile. All 5 of us had a very pleasant meal. Chose the 2 courses + wine for £10 which was a great deal, particularly for the kids. Great fresh home cooked food with a very wide choice. All the deserts are made by the hostess (apart from the ice cream. Exceptionally clean toilets (has received an official 5/5 star rating. Was popular for a Thursday 6pm. Nice clean lines and pleasant restaurant ambience Would fully recommend and will return very soon to experience more of the menu.